Thursday, February 26, 2009

Hello from Alyssa

Hello REAL Software world! I'm Alyssa Foley - I’m part of the Customer Service Team and a Jill of All Trades for REAL Software. I'm from Austin and have been with REAL Software since January 2008. If you went to REAL World 2008 you may have seen me working the registration desk or attending sessions. I also attended MacWorld this year with Geoff & David. If you have purchased from REAL Software recently and filled out our order survey, I personally read your answers and sent you a response. We aren't kidding when we say each one of those gets read by an employee! I consider all the comments you pass on to be very important feedback and discuss them often with Geoff, Dana and our Engineers.

When we launched our new website in December, we built-in a number of features that allow you to take care of issues you would normally contact customer service about. Now you can create an account and view your entire order history, all of your license keys as well as a quick link to update or renew those keys. The new site also gives you the ability to download any old versions of REALbasic for which your license keys are eligible. One thing to note, regardless of whether you logged into the old site or not, you will need to do the the login on the left side of the page first of our new site here:

http://www.realsoftware.com/account/login.php

After creating your account, you can login and update your contact information or email address and access the feedback system.

Do you have a question or comment about REAL Software or your latest order? Did you forget your username or lose your license key? You can write me anytime at custserv@realsoftware.com or call me from 8:30 am-5:30 pm CST.

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