Wednesday, April 21, 2010

Moving up through the ranks

As I hope you all know, you can rank your cases in our Feedback system. You can tell us your top 5 most important cases and that affects the ranking the case has. We use this rank to help us determine what we should be working on.

Today I came across a bug that had been reported six separate times. The rankings of the cases varied from in the hundreds to the thousands. Needless to say, not a case that was likely to get any attention anytime soon. I went ahead and merged the six cases. Now the merged case has a ranking in the top 20.

This is an important reminder to make sure you search for cases before entering a new one because as the saying goes, "United we stand, divided we fall."


Steve Garman said...

As a matter of interest, had all six reports of the bug been entered on feedbasck or did some of them start life in FogBugz or before?
Also, were they all easy to find by entering sensible keywords into the feedback search field?

Geoff Perlman said...

Some were from Fogbugz (which of course was not searchable) and they all had short, but in this case complete, summaries.

But the real point is, that looking for an existing report is worth the time because it increases the chances we will get to the case sooner rather than later.

Anonymous said...

I'd love some inverse or negative rating system. So I can flag things that I'd rather not have my license fee paying for. Internet mob justice is great, but it manages to ignore the select few in logical opposition.

That said and more importantly, it would leave the debates out of the comments section of the bug. A shining example is the iPhone target. When it first bubbled to the top it became a forum on should-they-shouldn't-they.