Wednesday, September 29, 2010

Upgrades and Renewals and Updates and Bears, Oh my!

With the recent introduction of the upcoming REAL Studio Web Edition I've received a lot of questions about how to upgrade/update/renew existing license keys. I want to clarify how REAL uses the terms Renewal, Upgrade and Update.

Renewal - A 12 month Renewal gives you access to the current REAL Studio release and all releases for the following 12 months. You can Renew any "Modern" REALbasic/REAL Studio license key anytime, before or after its expiration date. Pre-2005 license keys must be Upgraded to the "Modern" edition before they can be Renewed.

Upgrade - You can Upgrade any existing REAL Studio license key to any edition up the line. For example, you can Upgrade your Personal license key to Professional or Upgrade your Professional license key to Enterprise. You can even Upgrade your Personal license key to an Enterprise license key, it will always save you money to Upgrade an existing license key. Upgrading a license key adds 6 months to the existing expiration date.

Update - You can "update" your license key by purchasing a Renewal. This will give you access to the current REAL Studio Release and all releases for the following 12 months.

Bears - We don't sell bears.

Your REAL Studio license key belongs to you and you are never required to Renew or Upgrade. I hope this answered your questions about REAL Studio license keys and subscription plans. We try and keep it simple here. Have you seen the REAL Studio License Terms? You can read the whole thing in under 5 minutes!

Remember, if you are developing professional applications it will always benefit you to keep your license key current. REAL Studio code maintenance should be an ongoing process not a quantum leap!

As always, if you have any questions about Upgrades, Renewals or REAL Studio please email Customer Service.

9 comments:

Mike said...

Any hints on if or when you may start offering bears? At that point if I want to upgrade from a Grizzly to a Polar, will I have to ship the Grizzly back?

Alyssa said...

@ Mike - Sorry, I can't really comment on unannounced projects! A lot will depend on whether or not it's Bear season.

Andy said...

Will Duck season have any impact on Bear season?

bcwilson said...

As I am in Canada I got upgrades to Bear for free, along with the poutine and maple syrup plugins..

Eric said...

Sorry to hear you don't sell bears. I would have like to read the disclaimer...

Aitch748 said...

And what about Wabbit Season? Will you offer wabbits?

GTGeek88 said...

Ok, it sounds like you've all lost your minds. Of course, that probably does make you more fun to work with.

In any event, you should all listen to this:

http://youtu.be/ZIUZbA1bxnE

;-)

Healthy Living Magazine said...

You started this post with "With the recent introduction of the upcoming REAL Studio Web Edition I've received a lot of questions" but I can't see any relevance to the upcoming REAL Studio Web Edition. Surely some of the questions you were getting would relate to this and whether desktop edition can be upgraded to web edition

Alyssa said...

@HealthyLiving You can read about Web Edition here http://www.realsoftware.com/web/

If you have any specific questions about your license key or how to get Web Edition, feel free to write to Customer Service.