Friday, November 5, 2010

8 Digit Authorization Code Solution

In direct response to your feedback we have added a way for users to generate 8 digit codes as needed from within your account at the REAL Software website. If you are prompted for an 8 digit code while registering your REAL Studio license key you no longer need to contact REAL Software directly. To generate this code on your own just log into your account and go to your Account page. In the menu on the right select "Get Authorization Code" and follow along with the directions on the website in REAL Studio.

If you are wondering why you are being prompted for this code you can read more about it here. If you have not registered your account or don't see your keys in your account when you log in, you can find tips here or you can contact Customer Service.

We appreciate your patience with this process. We have plans to make this easier for our users in the future and look forward to implementing those changes. In the meantime, if you have questions or comments please contact Customer Service.

3 comments: said...

Thank you. But it is frustrating, none the less.

Ever consider requiring registration for compiling instead of using the IDE?

Geoff Perlman said...

That's a thought but it might be even worse if the user is working along thinking everything is fine and then they are approaching a deadline only to discover they can't compile (which I presume you really mean "build"). said...

That's a good point. Who knows, maybe a set of Apple, Microsoft and Google appstores will solve this by next year. :)

I understand it is a sticky problem. And protecting your IP (and MBS, Einhugur, etc) is important to us too, since we like the 90 day releases and continual stream of new features.