Monday, February 13, 2012

Resources for Developers, Part 2

Last week I talked about some of the free resources that we offer to Real Studio developers. This week, I'd like to talk about some of our paid offerings.

Technical Support and Customer Service
We provide web-based and email support to all customers that have a current (not expired) Real Studio Profesional, Enterprise, Web, or trial license. Simply log into your account at our website and visit our Technical Support webform. If you have an Enterprise license, you automatically receive our highest support plan, Premier Priority Support.

If you have a specific question about how to use Real Studio or what level of support you are eligible for, you can send an email to Customer Service at any time:

As I'm sure you know, Real Studio is sold using a renewal model. With a current license, you get all updates released during your renewal period, access to technical support, the ability to file Feedback cases and the ability to join the beta program.

Now of course, you do not have to keep your license current; the version of Real Studio that you are currently using will continue to work even if your license expires. But we really feel that the best way to get the most out of Real Studio is to keep your license current.

As a development tool, Real Studio is a complex project. It is constantly evolving and improving and if your license expires you do not get access to these improvements. If you haven't lately, check out the What's New in Real Studio page in the Documentation Wiki. It details all the new features and bug fixes implemented in each release for the past two years.

We are particularly proud of the Cocoa support progress that was made in Real Studio 2011 Release 4. If you create Mac applications, you owe it to yourself to check it out!

Another benefit of a current license is that you can file Feedback cases using the Feedback application. Do you have a suggestion for a new feature? Have you found a bug? Either way, the best way to let us know is to file a Feedback case. All feedback gets reviewed by someone on the team. I'd also like to point out that historically, bugs that are submitted with an example project demonstrating the bug have a much higher fix rate. Since you are all developers, I'm sure you know how much easier it is for you to fix a bug that you can replicate. It's the same thing for us.

The last benefit of a current license that I want to mention is the Beta Program. If you have a current license, you are eligible to join the beta program, which gives you early access to the next release so that you can help us make it better. To join the Beta Program, sign into your account on the Real Software web site, choose My Account and then choose Beta Program.

As a Beta Program member, you get to see what it is we are working on before it is released. This can help you better plan your projects for the future. At some point, members of the Beta Program will get to see and test the new IDE that's been in development for over a year. This alone might be reason enough for you to make sure your license is current. And since beta testers are expected to test the beta with their projects, we get the benefit of having more people testing Real Studio. The Beta Program really is win-win!

Developer Referrals Program
Did you know that there is quite a bit of Real Studio consulting work looking to get done? I should know, I did full-time Real Studio consulting for more than four years before I joined Real Software. And I'm not the only one. There are a lot of people out there that are looking to hire Real Studio developers to create their software.

If you join the Developer Referrals Program, you get access to people and businesses that contact us looking for Real Studio developers.

Ask Me
Again, I'd like to remind you that you can just ask me.  Whether you are evaluating Real Studio and have some questions, need some help trying to write up a Feedback case, are considering upgrading from an older version, have a question about consulting or just have a general question about Real Studio, I'd love to hear from you:


Max said...

Hi Paul, how can i join the Referrals program?
The link you post is only for asking help, not for registering.

thanks a lot.

Bob Keeney said...

You can sign up for the program through the RS Store.