Monday, November 5, 2012

Getting More From Feedback

You may not be aware of this but our Feedback app has a new search engine that is much better than the old one. Now, the more words that you search for the better the result will be. For example, consider the results after searching for "pushbutton action":

When searching Feedback, make sure you use as many words as adequately describe the issue. That will result in a higher probability of finding the case if it's already been reported. Duplicate reports slow down our ability to fix bugs and such so finding an existing report rather than creating a new one helps everyone.

Feedback Rank plays a big part in how we prioritize what bugs to fix and what features to implement in Real Studio. This list is your opportunity to tell us which bugs and feature requests are most important to you. Remember to review your Top Cases in Feedback from time to time to make sure that the list is up to date. Some of the items in your list may have been fixed or closed. In those cases, you'd want to replace them with other unresolved cases that are important to you.

For the most part, we fix bugs and implement features based on the impact the case has on the user community as a whole. If you find that a case is not being addressed (perhaps it's impacting you, but may not be effecting many other users), contact us.

You can find more Feedback Hints & Tips here.


Thomas Tempelmann said...

BTW, I recently learned how to use the widely used Lucene (written in Java) search engine within a RB app. I wonder what you're using in Feedback now...

Thom McGrath said...

We're using Sphinx.